Boost your business with our easy to use solution for your customer support with Vista Helpdesk. Stay connected with your customers using our online support portal. It’s a simple but powerful ticket management system with easy workflow. We help in developing a long-lasting customer relationship for your growing business. The app allows companies to reply to the customer requests, issues, concerns, suggestions in the form of a ticketing system. It is best suited for the small and medium-sized businesses.
Key Features:
- Add, view, sort, and filter tickets as per requirements.
- The bulk operation can be performed on tickets.
- View and add replies with attachment.
- Edit ticket details like type, status, priority and more.
- Agent collision updates if other agents working on a ticket.
- Copy ticket to additional emails while creating, replying and forwarding tickets.
- Add Tickets, Clients & Company · Add internal & external notes.
- Search for Tickets, Clients, Companies, Agents, Departments.
- Send out Client and Agent activation emails.
- Update Portal Settings – Theme color, Logo, Portal Name, Portal URL, etc.